Frequently asked questions
Q: How should I store my slime?
A: Keep it in its original container in a cool, dry place away from direct sunlight.
Q: What materials are used in slime?
A: The materials used are school glue (polyvinyl acetate), colorant, borax, fragrance.
Other ingredients may include: non-toxic glitter, non-toxic clay, mineral oil, colorants, glycerin, instant snow, fake snow, foam beads.
While our slimes are crafted with care, we recommend that individuals with sensitive skin perform a patch test before extended use. Some ingredients, such as borax or fragrance oils, may cause skin irritation. If redness, itching, or discomfort occurs, discontinue use immediately. Always supervise children during slime play and encourage handwashing afterward. Safety first!
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number so you can follow your slime’s journey to you!
Q: My slime arrived too sticky, too stiff or melted. What should I do ?
A: No worries! These are common slime quirks that can happen during transit. Please visit our Slime Care page for easy tips on how to get your slime back to perfect playing condition. And remember, we’re here to help if you need more assistance!
Q: I have purchased but I changed my mind, can I get a refund ?
All sales are final once they leave our facility. We craft each slime with precision and care, ensuring they meet our high-quality standards before shipping. As slimes are personal use items, we cannot accept returns for health and safety reasons.
Q: What should I do if my slime arrives damaged?
A: Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
Q: What is the age recommendation for your slimes?
A: Our slimes are best suited for children aged 6 and up. Always supervise younger children during play.
Q: Why does slime change over time?
Slime is a dynamic material that can evolve. It might become stickier, firmer, or change color due to exposure to air, temperature, and handling. Ingredients like glue, activators, and pigments interact differently over days or weeks. However, your slime will keep longer if you follow our slime care instructions. Don’t worry if your slime isn’t the same as when you first made it. It’s part of the slime experience!